User Feedback

(if you require support with your membership or have an urgent request, please contact our helpdesk)

• March 10, 2025
  Nik Webster from Canada
  

  Your “next 3 days” and “4 to 6 days” display format is consistently difficult to understand!

  Any chance you could simply put the 7 day forecast in point form and in chronological order.

• March 03, 2025
  Nick from United States
  

  I love Snow-Forecast, but I have to be honest, I do not understand how the new snow alerts work. The little bars don't make much sense to me. The old system was great and super easy to understand.

• January 08, 2025
  JP from Canada
  

  Hey Guys - The new snow alert format is not very helpful. They don't show the predicted snowfall in cm's or inches just little red bars that I don't understand. Is there way to go back in the settings?

• November 14, 2024
  Eyal Shahar from Israel
  

  After following your forecast for many years, I see that you usually follow the GFS model, which, like this week, forecast more that 1.5 meter of snow, while the ECMWF model is more correctly say 45-50cm of snow. Then, and it is that way almost every time, the GFS model will go along with the EC model. It's time you go with the EC model instead of the "sensations generating" GFS.
  Again, this is not a "One time" observation, is a constat behavior.

• August 26, 2024
  Nicolas from Argentina
  

  This season your forecasts for argentinean resorts were awful you failed everyday..you should check your stadistics..

• July 29, 2024
  Victor Benko from Australia
  

  Can we please get the source for the historic snowfall data? The site gives some very bogus outputs, which are non - sensical when compared to real life.

  For example, a comparison of Whistler Blackcomb with Asahidake, Japan shows that Whistler supposedly gets MORE snow, averaging 70cm a WEEK from the end of October to the Start of April, giving an almost 19 METER annual snowfall. This is absolutely not reflected in reality, and makes resort comparison for trip planning purposes on the whole site useless.

• March 15, 2024
  Michel Dubois from Switzerland
  

  Andermatt was a great spot for free-ride. This year, they changed the parking paiment system. Before, you got a ticket at the barrier, currently no more barrier, but you get fined 40CHF. I assume that there is some hidden indication that tells you where to pay. A daily ticket was 89 CHF, one of the highest price in Switzerland (except Zermatt).
  On the top of that, people working at the resort, are far from frienly, and speak Swiss German only. Welcome to the Vail Company!
  I strongly encourage people to think twice before going to Andermatt. There are plenty of options in the Alps.
  Good tracks

• January 12, 2024
  Olav Lie from Norway
  

  Can you please advise why you are not updating Saalbach-Hinterglemm on you snowreport etc.
  When logging on it appears that there is no snow in that resort.

  pleased to hear.

• January 04, 2024
  thomas alber from Denmark
  

  Vallåsen in Sweden was closed last year, no longer a skiing place. Just to update your page.

• October 12, 2023
  Tom from Germany
  

  Thanks for your great service.
  Today I clicked on two different maps on SF.
  One had sea level pressure the other freezing level.
  To me freezing level or snow level seem to be much more relevant.
  As a skier/snowboarder I am not concerned about pressure levels, but snow starting at which altitude.
  Pressure levels can be found on normal weather sites, but your unique service is where to find snow.

• August 31, 2023
  Fraser Galloway from Australia
  

  Hi, I can no longer find individual year snos charts. I want to look up 2015-16 season for Steamboat and compare this to other locations and years.
  Please advise.
  Regatds Fraser Galloway.

• March 19, 2023
  Chris Brookes from France
  

  Your forecast for Murren village 1650m in Switzerland is often wrong. Today is a prime example. You base the forecast at an alt of 1882m. The forecast states it is snowing but in fact it is raining in the village.

  Why can you not base it at 1650m ??

• March 01, 2023
  Patrick Charlton from United States
  

  Technical Issue: Cannot change measurement units from Metric to Imperial Standard.

  After clicking edit on the unit of measurement and choosing Imperial from the drop-down menu, then clicking update, the UI looks as if it will update but then stays the same.

  Would love to not have to log out of my account to see the forecast in inches since I'm too lazy to convert it myself! Thanks :)

• February 26, 2023
  Fraser Galloway from Australia
  

  Also Steamboat trail map out of date and lift numbers are all wrong. Now 2 gondolas.

• February 25, 2023
  Fraser Galloway from Australia
  

  I don't know where you get your snow depth data. There is well over a meter of snow depth at the Base of Steamboat but you state about half of reality.

• February 12, 2023
  Qianchen from United States
  

  Hi, I just found this resort location is wrong by check the (Lat Long: 47.50° N 122.10° W)
  https://www.snow-forecast.com/resorts/The-Summit-at-Snoqualmie/12day/mid

  This is the correct one: https://www.snow-forecast.com/resorts/Snoqualmie/12day/mid

  Please consider remove the first one. It will confuse users.

  Thanks

• January 25, 2023
  Joe from United States
  

  ability to switch between Imperial and Metric settings appears down... thanks.

• December 16, 2022
  Miles from United States
  

  In Washington State there is a duplicate listing for one resort with differing weather and elevation information. One listing is "The Summit at Snoqualmie" and one is listed as "Summit at Snoqualmie". One of these resort listings need to be removed and the information on the ratings and photos should be consolidated.

• November 22, 2022
  Jeffrey Ellis from Canada
  

  Already one week into Cypress Mtn ski season and the snow report is wrong. It is raining right now and still says smow on Snow-forcast.com

• July 14, 2022
  Adam Carlson from New Zealand
  

  Just interested in why the forecast maps now show sea level pressure rather than freezing level.
  The freezing level was great and very useful, the air pressure less so.
  Is there an option to change this or view differently/
  Many thanks

• July 04, 2022
  AR from Russia
  

  This is a test

• November 07, 2018
  Olly J from United Kingdom
  

  Hi - Have been a subscriber for some time, I like the site a great deal and find it very useful. There is one thing that bugs me though. I ski in the French Alps and as most of the weather there comes from the Atlantic it would be useful to me to be able to replace the 'Eurasia' view with an 'Atlantic and Europe' view showing the Eastern seaboard of the US, the Atlantic and the Western half of Europe. Even better would be to pick a level of magnification and then drag and drop the map to get the view you want. Just a suggestion, keep up the great work. Thanks.

  (note from the editor: many thanks for your feedback. Your suggestions will be passed to the team.)

• August 05, 2018
  Steve Robertson from Australia
  

  I've been sick, and haven't logged in for some time. I now find your site is un-usable on a Mac with either Safari or Chrome. It's ok with Window 10.
  Eventually, with Chrome, giving
  https://www.snow-forecast.com/maps/dynamic/nsw?type=snow&over=arrows&symbols=ski&highlight=Thredbo
  as the URL, and working my way back to login, I got a normally styled screen, but Safari, not so.

  [note from the editor: thank you for sending us your feedback.]

• June 30, 2018
  Seán Mulvany from New Zealand
  

  on your weather maps in snow-forecast would it be possible to display the 540 line too?
  (Ed: please send an e-mail to help@snow-forecast.com with further details regarding your suggestion.)

• March 18, 2018
  Richard from United Kingdom
  

  Please can you shed some light on calling pen y fan a ski resort? It's nothing like one! Very odd.

  [ed: you make a valid point, Richard. Being based in Wales this was one of our first submissions to the database at SF. The team have visited the hill with snowboards over the years.]

• February 23, 2018
  andy from United Kingdom
  

  Guys, your Zermatt forecast for this weekend is way off according to the Zermatt Matterhorn website - i haven't found your predictions great to date sorry.

  [note from the editor: thank you for sending us feedback on the forecasting Guy.]

• January 24, 2018
  Nick Dutton from United Kingdom
  

  Hello, do you have any referral deals for introducing new members?

  I can't find anything on the website, but thought I'd check before doing so.

  N.

  [note from ed: no deals for becoming a member but benefits exist once enrolled.]

• January 18, 2018
  Pat loyd from Canada
  

  Nearest airport to mt baker is bellingham, not seattle. That’s where my california buddies fly into. Even vancouver is closer than Seattle.
  [note from editor: thank you for sending us this correction. The relevant spot has been updated.]

• January 03, 2018
  Peter Douglas from Japan
  

  On your page about Nozawa Onsen http://www.snow-forecast.com/resorts/Nozawa-Onsen, you have the nearest train station as Togarinozawaonsen. It's not, it's Iiyama.

  Separately (and maybe this isn't fixable...), your forecasts of temperature and relative amounts of snowfall/precipitation are pretty good. But your algorithm consistently underestimates the absolute amount of snowfall in Nozawa Onsen by 20%-50%. This has consistently been the case since I started using your service 3 years ago. Otherwise, very helpful and useful service. Thank you.

  Please fix!

  Peter

  [note from the editor: your suggestions and comments will be addressed.]

• December 07, 2017
  Mike from Canada
  

  Cypress Mountain has been reporting 0.3-1.1 degrees C on their web page for the past couple days. The forecast on snow-forecast.com has indicated 6-11 degrees over the same time period.

  Why isn't the forecast updated when reported temperatures differ by so much? The forecast states min 10, max 11, and was issued today. Meanwhile at the mountain it's about 1 degree C. This has been the case for about 3 days and the discrepancy continues.

  I don't expect forecasts to always be right, but I do expect them to be updated so that at least the current conditions are correct.

  [note from the editor: thank you for getting in touch; you should enrol as an Eyeball Reporter so your 'live' weather observations can be seen on the relevant web pages: help@snow-forecast.com with a Twitter ID. Or click the "Is it snowing?" icon. Both methods are provided for the reason of supplying weather conditions at resorts.]